Your privacy matters

1) Who we are

Family Prep Plan (“we”, “us”, “our”) offers a personalized emergency-preparedness PDF guide. You can reach us at info@FamilyPrepPlan.com.

2) What we collect

• Preview inputs: household size, children’s ages, number of pets, and similar fields you provide to customize the guide.
• Purchase data: when you buy, we receive order metadata (amount, product, success/failure) from our payment provider. We do not store full card numbers.
• Basic technical data: IP address, device/browser information, pages visited, and referrer, for security, fraud prevention, and analytics.
• Support messages: emails or contact form submissions you send us.

3) How we use data

• Generate your personalized preview and full guide.
• Process payments, send order confirmations, and provide downloads.
• Operate, protect, and improve our site (debugging, analytics, anti-fraud).
• Provide customer support and respond to inquiries.
• Comply with legal obligations (tax, accounting, fraud prevention).

4) Payments (Stripe)

Payments are processed by Stripe. Card details are sent securely to Stripe and are not stored on our servers. Stripe shares back non-sensitive payment metadata (e.g., last4, brand, transaction status) so we can fulfill your order.

5) Cookies & tracking

We use essential cookies (to keep the site working) and may use analytics/advertising cookies (e.g., Google Analytics or Meta Pixel) to understand usage and measure campaigns. You can control cookies in your browser settings and manage ad preferences at the platforms’ settings pages.

6) Data sharing

We share data with service providers only as needed to operate our service (e.g., hosting, payments, analytics, email). We do not sell personal data.

7) Data retention

• Preview inputs: kept as long as necessary to generate and improve your guide and service, then deleted or anonymized.
• Order records: retained for legal/accounting periods.
• Support emails: retained while needed to resolve your request and for record-keeping.

8) Data location & transfers

We may process data in Canada, the United States, and other countries where our processors operate. When data is transferred internationally, we rely on appropriate safeguards (such as standard contractual clauses) where required.

9) Your rights

You may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Complain to a data protection authority if you believe your rights are violated.

To exercise these rights, contact us at info@FamilyPrepPlan.com. We may need to verify your identity before acting on your request.

10) Children’s privacy

Our site is not directed to children under 13. If you believe a child provided personal information, please contact us so we can delete it.

11) Security

We use reasonable technical and organizational measures to protect personal data. No online service can guarantee 100% security.

12) Changes to this policy

We may update this policy to reflect changes to our practices or for legal reasons. When we post an update, we revise the “Last updated” date above.

13) Contact

Questions or requests? Email us at info@FamilyPrepPlan.com.

Educational use only — not medical or legal advice. Always follow local authorities for official guidance.